Chargeback fees are incurred if it was not possible to debit the credit card or collect an agreed amount by direct debit. This means that the bank charges a fee for the unsuccessful attempt to collect the money.
We offer various payment options. Among others, the shopify payments payment methods: Klarna, VISA, AMEX, Master Card, Apple Pay and Google Pay. Paypal is also possible. Amazon Pay is not possible.
No, we also allow you to order as a guest, for example via "Paypal Checkout", but in this case there are no watch lists and you cannot track the order afterwards via your own customer account.
The protection of your personal data is very important to us - below you will find information on the type, scope and purpose of the collection and use of your personal data as well as your rights: https://www.kattovit.com/datenschutz
You will find the customer number on your invoices / delivery notes and in the Kattovit portal. Alternatively, the customer number can also be requested by telephone or in writing.
Yes, our products are available from specialised retailers. Here you will receive professional advice, which is particularly important for sick cats. You can find the nearest specialist retailer in your area at www.finnern.de using the "Retailer search" function.
