After registering, you can view the status and all information about your orders online in your customer account.

There is no classic minimum order value, but there are different shipping rates depending on the order value:

• for an order value between €0.01 - €9.99, shipping costs of €6.99 apply.
• for an order value between €10.00 - €29.99, shipping costs of €3.99 apply.

From an order value of 30.00€, the order is free of shipping costs and is usually delivered in 1-2 days!

Once you have registered, you can view the status and all information about your orders online in your customer account.

We currently offer shipping within Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Luxembourg, the Netherlands, Austria, Poland, Portugal, Switzerland, Slovakia, Slovenia, Spain, the Czech Republic and Hungary. Other shipping countries will follow.

Due to our large number of shipping countries, our shipping costs vary per country:

Within Germany:

• For orders between €0.01 - €9.99, shipping costs of €6.99 apply.
• For orders between €10.00 - €29.99, shipping costs are €3.99.

For orders over €30, shipping costs are free of charge and will usually be delivered within 1-2 days.

Within Austria:

• For orders between €0.01 - €9.99, shipping costs are €8.99.
• For orders between €10.00 - €49.99, shipping costs are €6.99.

For orders over €50, shipping costs are free of charge.

For orders from other countries, please check the shipping costs in the checkout.

Yes, you can find our cancellation policy at:

https://kattovit.com/policies/refund-policy

Please contact customerservice@kattovit.com to report your concern.

Chargeback fees are incurred if it was not possible to debit the credit card or collect an agreed amount by direct debit. This means that the bank charges a fee for the unsuccessful attempt to collect the money.

Various payment service providers such as Paypal offer the option of paying in instalments.

We offer various payment options. Among others, the shopify payments payment methods: Klarna, VISA, AMEX, Master Card, Apple Pay and Google Pay. Paypal is also possible. Amazon Pay is not possible.

No, we also allow you to order as a guest, for example via "Paypal Checkout", but in this case there are no watch lists and you cannot track the order afterwards via your own customer account.

The protection of your personal data is very important to us - below you will find information on the type, scope and purpose of the collection and use of your personal data as well as your rights: https://www.kattovit.com/datenschutz

Unfortunately, it is no longer possible to add additional items once you have completed your online order. Please place a new order.

Monthly and special offers as well as special bundles can be found on our homepage.

You will find the customer number on your invoices / delivery notes and in the Kattovit portal. Alternatively, the customer number can also be requested by telephone or in writing.

Yes, our products are available from specialised retailers. Here you will receive professional advice, which is particularly important for sick cats. You can find the nearest specialist retailer in your area at www.finnern.de using the "Retailer search" function.

You can reach our customer service on the following number: 04231/926760

You can find the general terms and conditions in the online shop at:www.kattovit.com/AGB